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Recordings Security
Recordings Security Guide
Overview
This guide details the security features and controls available for managing recordings within Screendesk, including access controls, storage options, and data retention policies.
Recording Access Controls
Access Level Restrictions
Administrators can restrict recording access to authenticated users only
When enabled, only logged-in Screendesk users can view recordings
Prevents unauthorized access to sensitive content
Role-Based Access
Owners & Admins: Full access to all recordings
Editors: Can manage all recordings within the organization
Members: Can only manage their own recordings
Data Storage and Management
Storage Location Options
Administrators can select preferred storage region:
North America
Europe
Benefits:
Meets data residency requirements
Ensures compliance with regional regulations
Optimizes access speed for local users
Automatic Data Retention
Configurable automatic deletion rules
Administrators can set recordings to delete after specified number of days
Benefits:
Maintains data hygiene
Supports compliance requirements
Reduces storage costs
Automates data lifecycle management
Security Considerations
Data Protection
All recordings are stored with encryption
Access logs are maintained for audit purposes
Regional storage supports data sovereignty requirements
Compliance Support
Automatic deletion helps maintain data minimization principles
Storage location selection aids in regulatory compliance
Access restrictions support data protection requirements
Best Practices for Recording Security
Implement authenticated-only access for sensitive content
Choose storage location based on compliance requirements
Set up appropriate data retention policies
Regularly audit recording access patterns
Document storage and retention configurations
Review and update security settings periodically
Train users on proper recording sharing practices
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