Incident management

Screendesk’s documented Incident Response Plan includes steps for initiating the response plan, escalation, engaging external resources, triage and investigation, analysis, mitigation, restoration, and post-mortem. Customers may also contact Screendesk to report incidents, complaints, and failures on issues related to security. Internal or customer-initiated incident tickets are assigned to the appropriate team or individual and are prioritized based on policy and business impact. Screendesk will notify any users affected by a security or privacy incident without undue delay of becoming aware of a data breach.