Company Overview

Screendesk is committed to the security of our customers and their data. As a cloud-based company entrusted with some of our customers’ most valuable data, we are focused on keeping you and your data

• Screendesk is a support tool that enable async and sync bug reporting/product feedback in order to increase customer satisfaction.

• Screendesk makes it easy to record quick videos of your screen and share them with a link.

• Screendesk offers the possibility to meet your customers through instant meetings.

• Screendesk offerings includes Free, Pro Async, and Pro Sync, which offer specific feature packages tailored to different organizational needs. To learn more please visit screendesk.io/pricing.

Our security commitment

Screendesk is committed to the security of our customers and their data. As a cloud-based company entrusted with some of our customers’ most valuable data, we are focused on keeping you and your data safe. Our customers entrust sensitive data to our care. Keeping customer data safe is our priority. Security commitments to user entities and customers, and a description of the service, are documented and communicated through Screendesk's Terms & Policies (screendesk.io/security-measures).

Screendesk architecture

Change management

Screendesk utilizes an agile methodology for software development, and performs extensive code reviews and testing before each release. Code and configuration changes are reviewed prior to deployment. In addition, Screendesk has defined additional security measures for changes such as:

• Both application code and infrastructure changes are recorded in a version control system.

• The production environment is segregated from the staging environment and is completely isolated at the network level.

• Production data is not used in the development and testing environments.